Refund and Returns Policy
At MIMOUNI EXPRESS LLC, we want you and your pet to be 100% satisfied with every purchase. If you’re not completely happy with your order, we’re here to help.
1. Eligibility for Returns
You may return most unused and unopened products within 30 days of receiving your order. To be eligible for a return:
The item must be unused and in its original packaging
You must provide a receipt or proof of purchase
Perishable goods (e.g., food, treats) and custom products are non-returnable
2. How to Initiate a Return
To start a return, please contact our customer support team at:
📧 Email: contact@mimouniexpress.com
📞 Phone: +1 (270) 594-1714
Include the following in your message:
Order number
Product name(s)
Reason for return
Photo of the item (if damaged or incorrect)
3. Return Shipping
You will be responsible for return shipping costs unless the item is damaged or we made an error
We recommend using a trackable shipping service
We are not responsible for returns lost in transit
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days
Refunds will be issued to your original payment method
Shipping costs are non-refundable (unless due to our error)
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us with your order details.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account
Contact your credit card company or payment provider—it may take time before your refund is posted
If you’ve done all of this and still haven’t received your refund, please contact us
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including return shipping.
8. Contact Us
Have questions about your return or refund? We’re here to help:
📧 Email: contact@mimouniexpress.com
📞 Phone: +1 (270) 594-1714
📍 Address: 2017 NASHVILLE RD BOWLING GREEN, KY 42101
